Top Office Phone Systems Provider In Harrisburg PA
The success of any business or organization is determined significantly by how smooth and reliable its communication channels or systems are implemented. By having an efficient flow of information within the business organization and externally with its clients, attaining the set goals and objectives becomes very easy.
It is by considering this that we arrive at the basic definition of a office phone system. It is a means through which information is passed on from one person to another in a business in order to effect change. Phone systems have been rapidly evolving due to having an ICT oriented economy. This has led to significant improvements in the basic broadband infrastructure especially in Harrisburg PA.
The cornerstone of any successful venture is majorly built around how fast it responds to customers’ issues. Other means through which this can happen include the use of e-mails, letters, text messages and social media platforms. Phone conversations are still at the top of the most used and effective means, and as such the head of any communication department ought to be conversant with the types available and their key features.
There are three fundamental types of phone systems that can be used in any office or business environment in Pennsylvania. These are:
- On Premise Phone Systems
- Internet Protocol PBXs
- Cloud-Based Phone Systems
We shall now analyze each one of these office phone systems in Harrisburg PA in detail while avoiding the technicalities as much as possible.
On Premise Phone System In Harrisburg PA
The outstanding feature of this system is that it requires to be installed at the place of business and consequently operated and maintained from there. The installation is done by a qualified engineer or technician in the field of telecommunications. It includes sub-systems like:
Key-less Phone Systems
This is an easy and cost effective system to implement and is best suited for a small business entity with an employee capacity of less than 10. It comes with all essential features to enable users achieve their communication needs. It’s a stand-alone system requiring no central unit for controlling and support purposes.
An advantage of this system is its mobility. It’s also very simple to install and operate without much professional assistance. It only becomes disadvantageous when there comes a need to expand.
Key Telephone Systems
This type of phone system is rapidly becoming accepted in small businesses of about 10 to 50 employees. It supports all the basic functionalities that are required to perform day-to-day business activities. It might not withstand the capabilities of having a PBX system, but it’s very much scalable and can accommodate a steadily growing venture.
This system has a central keying unit that provides essential support for the phone system.
Private Branch Exchange System (PBX) In Pennsylvania
This is the most advanced of all on-premise phone system in Pennsylvania. On addition to having all the basic features, it can easily be integrated with other technologies as well as allow the programming for basic configurations. It is suitable for medium to large scale business organizations of an employee capacity of 50 and above.
The system required a centrally stationed PBX to operate and monitor it. Installation of this system can be very costly and requires an organization with a good capital base.
These On-Premise Phone Systems rely on public switched telephone networks (PSTN) and integrated services digital networks (ISDN) to provide the required accessibility to the main telephone network.
PSTN refers to an analog technology that is slowly being phased out and replaced by the more advanced digital ISDN technology. PSTN is best suited for voice services while ISDN can integrate both voice and data. It’s a stable and reliable technology all the same as users get dedicated channels eliminating any interferences.
Internet Protocol PBX
This phone system has been on the rise especially in Harrisburg PA, and it’s the one you will probably find in a “modern” business environment. The system utilizes a suite of protocols referred to as “Internet Protocol” or most commonly “IP” to deliver successful voice and data. It can also integrate high-quality images and videos to enhance communication.
IP PBX is implemented in two parts, hardware, and software. The hardware part is usually installed by qualified technicians and branches outwards from a centrally placed data cabinet or data centers depending on the size of the firm. A unique set of programs that comprise the software part are incorporated into the design to make the hardware usable. The software is installed on servers contained in “server rooms”.
Access to the main telephone lines is provided over a voice over internet protocol (VoIP) or ISDN technology. VoIP is one of the latest technologies in telecommunications. It is most suitable for highly mobile applications or when making international or long distance calls. Through this technology, phone conversations are conveyed through the Internet as opposed to using fixed telephone lines.
This phone system, therefore, becomes less costly and more efficient as compared to other systems. VoIP is designed to work with other already existing technologies or systems. It enhances the performance of the system already in place as opposed to replacing it. The initial investment of IP PBX system might be costly, but it is a very stable and efficient system.
Cloud-Based Phone System
This is the latest phone technology and is becoming integrated into business environments. The system requires no investment in hardware or software. A third party company provides all the equipment. The company provides you with a virtual PBX for your switching services. The software is installed in server rooms within the carrier’s premises and is only accessible through the internet.
The cloud phone system in Harrisburg PA is best suited for rapidly growing business entities as they don’t have to invest in new infrastructure. The carrier company provides that for hire. Advantages of this system include:
- Saves on costs – a virtual PBX is cheaper as compared to having a physical one installed in your premises.
- Improved features – cloud system comes with added functionalities of voicemail, call forwarding options, better message management among others.
- Saves on time – with this system you can focus all your time on the business as the system maintenance is done on your behalf.
- It is easy to establish – setting up the system is very simple as it does not involve routing of wires.
- Mobility – the system is best suited for mobile applications as you can access all your files over the internet.
- Saves on storage space – this system greatly eliminates the need to invest in storage space as this is provided by the carrier.
There are a number of factors that you should consider before choosing the best phone system in Harrisburg PA for your business. Let’s highlight a few.
- Scalability – every businessman wants their business to expand and as such you need to choose a phone system that can allow that.
- Flexibility – choose a phone system that is dynamic and can change as the need arises. A cloud phone system is very flexible as new features can be easily added.
- Security – a good telephone system should be resistant to jamming and unauthorized access.
- Voice codecs – voice codecs are used to convert signals from analog to digital. This essential when using more than one technology at the workplace. A good system should have these codecs inbuilt.
- Accessibility – a good telephone system should be accessible anywhere. Employees should be able to be accessed anytime anywhere.
- Stability – a good system should not be prone to virus attacks. The reputation of information should be maintained at all times.
At this point, you should already know the type of office phone system that will best suit your business. To get the best out of your investment, it is wise that you select a system that is flexible, scalable and one that can withstand your business needs.
With the use of modern technology, a business could work easily. While some companies select the ordinary analog phone system that makes use of copper wires, some find VoIP phone systems more advantageous. It is crucial that you choose the best business phone service, regardless if your company is big or small. Getting the best phone systems service in Harrisburg PA is easy if the provider you are working with is dependable. If you would like to find out more about their services, you can ask your questions to their agent. Surely, this will assist you figure out the ideal business phone systems that will fulfill the needs of your company. You’ll be able to select the best one if you work with a trustworthy service provider as they will see what your company needs. Get their services now and request for a free quotation. This will aid you prepare a budget for this kind of investment for the betterment of your company.